We accept any major credit card. For subscriptions with over 25 users we can also issue an invoice payable by bank transfer or check. Your account executive can arrange an invoice purchase.

Your credit card will be charged in USD (US Dollar).

Yes, we do require all users on the same pricing tier. It’s not possible to have some users on Standard and others on Professional (for example).

To start a free trial we do require a valid credit card. You will only be charged after the end of your 14 day trial.

We are confident in our service, and encourage you to give VMwiz a try. If you are not satisfied for any reason or if our service is not for you, simply let our friendly support team know within 14 days of your from the start of your free trial, and your account will be canceled with no fees.

We will automatically your account. If you chose not to renew, please let us know at any time prior to your renewal date.

You can certainly upgrade your package from Core to Publisher or Publisher to Pro after you purchase.

The cost to upgrade currently is the difference in cost between packages – so $100 to upgrade from Core to Publisher for example.

Please do be aware that you will need to upgrade all yours to the new plan.

Yes. VMwiz plans are billed annually by default. Annual contracts allow us to avoid upfront setup fees.

With the free trial, you can use VMwiz at no charge for 14 days (credit card required). If you are not happy for any reason, you can cancel and your credit card will not be charged. After your trial is up, we will automatically bill your credit card for the amount of your subscription.

No. Your private data is yours and yours alone. They’re safe with us. Learn more about our Privacy Policy:
https://wistia.com/privacy

VMwiz protects your personal information. For security of transactions we use the Secure Sockets Layer (SSL) protocol, which encrypts any information such as credit card number and billing information that you send us electronically. The encryption process protects your information by scrambling it before it is sent from our server to you. In addition, your data is backed up automatically and is accessible from any device, so you can always stay connected and up-to-date.

Yes. you will need a business PBX and voicemail system. More details…

When we first started we evaluated all leading Speech Recognition technologies, as this is the core to our business – and the accuracy of our results is paramount.
We thoroughly tested Google, Nuance, AT&T and IBM Watson with hundreds of real-life voicemail samples. The clear winner was Google!

Google Cloud Speech API enables VMwiz to convert audio to text by applying powerful neural network models.
This same technology is used by Google to power its own products (Google Voice, Google Home, Google Assistant, Speech Search).

According to Mary Meeker’s annual Internet Trends Report (May 2017), Google’s machine learning-backed voice recognition has achieved a 95% word accuracy rate for the English language. That current rate also happens to be the threshold for human accuracy.

VMwiz uses Cloud Computing Services provided by Amazon. Our service uses the following Amazon Web Services:
–  Core application runs on Amazon Elastic Compute Cloud (Amazon EC2)
–  Voicemail is stored in Amazon Simple Storage Service (S3)
–  Elastic Beanstalk provides load balancing and auto-scaling of our service.

We provide an email address which you can so you can can see the accuracy of our services?

Most PBX/voicemail systems will work with VMwiz. If your service is able to send an email with audio attachment (.wav file) of the voicemail it can most likely be used transcribed using VMwiz. Our support team can assist with this if you need further help.

At this time we support transcription of voicemail in English only.